Terms and Conditions
Important Legal Agreements
Top Systems provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Top Systems are subject to the following terms of service:
Use of Products and Services
1,1 – Top Systems does its best in compliance with UK Law when it comes to content hosted on its services. Content must abide by the laws of the country the services are hosted within, as well as not break any other points documented in these Terms of Service and Acceptable Usage Policy. If you feel a service is in violation of a residing countries laws, please file an Abuse Report.
1,2 – In order to use our services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify Top Systems of any unauthorized use of your account or any other breach of security. Top Systems will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1,3 – Top Systems may cancel or suspend your access to Top Systems services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing up the data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.
Conditions of Use
2,1 – You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2,2 – Intentional or Malicious violations of our Acceptable Usage Policy will result in immediate termination and a potential ban from any further service.
3,1,1 – Clients must provide their legitimate name, surname, address and a valid phone number when registering an account.
3,1,2 – P.O. Boxes and non-residential or mail forwarding addresses are not accepted.
3,1,3 – Registration and Order Placement must take place from the client’s ISP.
3,1,4 – Account details must match information provided by payment method.
3,1,5 – All modifications to an accounts details must be legitimate, accurate and valid.
3,2,1 – Clients may not open multiple personal accounts under any circumstance.
3,2,2 – Clients may not give other persons access to their accounts.
3,2,3 – Clients may not change their accounts name to another individual.
4,1,1 – Orders for a Monthly billing cycle are billed before setup of service and will invoice Monthly on the same date.
4,1,2 – Orders for an Annual billing cycle will be billed before setup of service for the full year and will invoice yearly on the same date.
4,1,3 – Invoices for monthly and annual services will be issued 14 days in advance of the due date.
4,2,1 – Services with automatic recurring/subscription billing via PayPal or Credit and Debit Card will be due for payment on the first of the month.
4,2,2 – Late fees are not charged across any service, except registrar fees during grace periods in which charges apply to re-register the domain.
4,2,3 – Unpaid services will be suspended 24 hours past the due date on the service.
4,2,4 – Unpaid services will be terminated 14 days past the due date on the service.
4,3,1 – Account credit does not expire, and cannot be transferred from one client to another.
4,3,2 – Existing account credit will automatically be applied towards further generated invoices until exhausted.
4,3,4 – Account credit may not be withdrawn or ‘cashed out’ in the form of a refund or other payment.
Payments and Gateways
Money Back Guarantee
5,1,1 – All services, except those mentioned in 5,1,2 are covered by our 14-day money back guarantee. If you are not satisfied with the service within 14 days from the date of purchase, you are entitled to a full refund.
5,1,2 – Domain Registrations, SSL Certificates, all licensing and Dedicated Servers are not included in our Money Back Guarantee.
5,1,3 – Crypto Currency/Bitcoin payments are affected by this guarantee, reference 5,4,2.
5,2,1 – PayPal transactions are eligible for a refund within 14 days of the initial order payment.
Credit and Debit Cards
2,3,1 – Credit and Debit Card transactions are accepted via the Stripe gateway.
5,3,2 – Credit and Debit Card transactions are eligible for a refund within 14 days of the initial order payment.
Chargebacks / Disputes
5,5,1 – Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department’s discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.
Service Availability Guarantee
5,6,1 – Service Availability offered is a 99.9% (“three nines”) guarantee across all services. This accounts for permitted downtime of 8.76 hours per year, or 43.2 minutes per month (calculated on a 30 day month), or 10.1 minutes per week.
5,6,2 – Scheduled and emergency maintenance is excluded from this uptime guarantee.
5,6,3 – Scheduled and emergency maintenance is communicated via Network Issues and Email notification prior to event start time.
5,6,4 – Clients are entitled to a credit of 5% of the applicable monthly fees for each full hour of downtime in excess of the Service Availability guarantee. In order to receive a credit, the client must contact the Billing Department within 30 days of the event resolution.
5,6,5 – Credits are based on our monitoring systems.
5,6,6 – Compensation shall not exceed 100% of the applicable monthly fees.
6,1,1 – Orders placed for Web Hosting, Email Hosting, VPS, Domain Registration, SSL certificates, and Licensing are set up automatically and instantly upon invoice settlement.
6,1,2 – Orders placed for Dedicated Servers are set up as soon as possible upon invoice settlement. This is subject to stock availability. Set up time is advertised on each Dedicated Server configuration.
6,1,3 – Orders that remain unpaid for more than 24 hours are automatically canceled.
6,1,1 – Service modification cannot be performed on or past the service’s due date. Any outstanding invoices must be settled before service modification can be performed.
6,1,2 – Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client’s account credit balance.
6,1,3 – Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service’s current billing cycle. The modification will be applied once the issued invoice is settled.
6,2,1 – An existing service may be transferred to another client provided the following conditions are met:
- The service to be transferred must be active for at least three months.
- The service to be transferred must not have any unpaid or overdue invoices.
- The service to be transferred must not have any TOS/AUP Violations on record.
- The account initiating the transfer must be Active with at least three months of continuous service history.
- The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
- The account receiving the transfer must confirm acceptance of the transfer.
- The account receiving the transfer must be Active with at least three months of continuous service history.
- The account receiving the transfer must not have any unpaid or overdue invoices.
- The account receiving the transfer must not have any TOS/AUP Violations on record.
6,2,2 – When a service transfer is accepted, all data on the service is destroyed before it is made accessible by the receiving account.
6,2,3 – The client initiating the transfer is responsible for ensuring that all data be securely backed up before initiating the transfer request.
6,2,4 – At the Billing Department’s discretion, excessive transfer requests may result in an additional Labour Fee per request.
6.3,1 – Immediate type cancellations are processed automatically at 12:00 AM GMT -0 the following morning.
6.3,2 – End of Cycle type cancellations are processed automatically at 12:00 AM GMT -0 on the service’s next due date.
6.3,4 – Once the cancellation has been run on service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
6.3,5 – When a service is canceled before its due date, the remainder of the service’s billing cycle is forfeited and not eligible for a refund.
6,4,1 – When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online until the situation resulting in the suspension has been resolved.
6,5,1 – Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
7,1,1 – Support is provided 24/7/365 via Support Ticket. Responses are typically with-in an hour.
7,1,2 – Billing Department hours are 9:00 AM – 5:00 PM GMT -0, Monday through Friday. Prompt replies are not guaranteed after hours and during weekends.